WebHotelier · PMS Power Index

Composite score: 28.0 / 100 (published snapshot v2026.1, 2026-07-07)

WebHotelier scores 28.0 out of 100 on the PMS Power Index. Evidence-backed diagnostic across ten API capabilities. Vendor-neutral. Open to dispute.

Scores by capability

Marketplace coverage

Score: 0 of 9 (Absent). Weight 10%.

First scorer rationale: Real partnerships exist (Airbnb, TUI, meta-search channels, B2B travel agent network) but every one found is core distribution/channel-manager function, excluded per the roommaster ruling, or WebHotelier's own native payment product, not a third-party integration. No accounting, smart-lock, POS, or CRM integration found anywhere on the public site.

  • Exhaustive search across the full public documentation site found no accounting, smart-lock, POS, or CRM third-party integration. Real partnerships exist (Airbnb, TUI, meta-search channels, B2B travel agent network) but every one found is core distribution/channel-manager function (excluded per roommaster ruling) or WebHotelier's own native payment product, not a third-party integration. https://docs.webhotelier.net

What you can control via the API

Score: 6 of 9 (Adequate). Weight 14%.

First scorer rationale: Confirmed reservation CRUD: create booking, amend by confirmation number, retrieve with full status lifecycle (CONFIRMED/ONHOLD/CANCELLED/PURGED), plus rates/rooms/offers management and basic invoice fields captured at booking. No room-status or housekeeping endpoint found.

  • Confirmed reservation CRUD: create booking, amend by confirmation number, retrieve with full status lifecycle (CONFIRMED/ONHOLD/CANCELLED/PURGED), plus rates/rooms/offers management and basic invoice fields captured at booking. No room-status or housekeeping endpoint found. https://docs.webhotelier.net/integration-api-booking-book

Real-time updates and webhooks

Score: 0 of 9 (Absent). Weight 13%.

First scorer rationale: No webhook documentation found anywhere across the public documentation site despite exhaustive search.

  • No webhook documentation found anywhere across the public documentation site despite exhaustive search. Documentation homepage cited as the general site searched, not a single missing page. https://docs.webhotelier.net

Readiness for AI agents

Score: 3 of 9 (Limited). Weight 12%.

First scorer rationale: Bare REST API confirmed, with unusually flexible multi-format content negotiation (XML/JSON/plain/HTML via Accept header), but no OpenAPI/Swagger specification, no interactive testing tool, no agent-specific surface.

  • Bare REST API confirmed, with unusually flexible multi-format content negotiation (XML/JSON/plain/HTML via Accept header), but no OpenAPI/Swagger specification, no interactive testing tool, no agent-specific surface. https://docs.webhotelier.net/integration-api-start

Data model and multi-property design

Score: 6 of 9 (Adequate). Weight 10%.

First scorer rationale: Multi-property availability endpoint confirmed via primary source, returning a structured array of properties with individual codes and metadata. Centralised booking and guest data confirmed. No dedicated reporting endpoint found.

Developer tooling and sandbox

Score: 3 of 9 (Limited). Weight 10%.

First scorer rationale: Real prose documentation exists across many endpoint pages, but several features require a sales contact to activate, no self-service sandbox confirmed, no SDK, no structured changelog — only a general notice to "check back often for changes."

  • Real prose documentation exists across many endpoint pages, but several features require a sales contact to activate, no self-service sandbox confirmed, no SDK, no structured changelog — only a general notice to "check back often for changes." https://docs.webhotelier.net/integration-api-start

Uptime and operational discipline

Score: 0 of 9 (Absent). Weight 9%.

First scorer rationale: No status page found anywhere on the public site despite dedicated search.

  • No status page found anywhere on the public site despite dedicated search. Documentation homepage cited as the general site searched, not a single missing page. https://docs.webhotelier.net

Security, authentication, and compliance

Score: 0 of 9 (Absent). Weight 8%.

First scorer rationale: Confirmed HTTP Basic Auth only — literal username and password, no separate revocable key, no IP whitelist, no token expiry, no scopes found anywhere in the documentation.

Partner programme and references

Score: 3 of 9 (Limited). Weight 7%.

First scorer rationale: Real, substantial partnerships confirmed (Airbnb, TUI, meta-search platforms, 10,000+ agent B2B network) but entirely sales-led and contact-based, not a self-serve partner directory.

  • Real, substantial partnerships confirmed (Airbnb, TUI, meta-search platforms, 10,000+ agent B2B network) but entirely sales-led and contact-based, not a self-serve partner directory. Confirmed via exhaustive search across the full public site. https://docs.webhotelier.net

Documentation and changelog discipline

Score: 3 of 9 (Limited). Weight 7%.

First scorer rationale: Genuinely comprehensive endpoint-by-endpoint documentation confirmed, but no versioning scheme and no structured changelog found anywhere on the site.

  • Genuinely comprehensive endpoint-by-endpoint documentation confirmed, but no versioning scheme and no structured changelog found anywhere on the site. https://docs.webhotelier.net

Scores are published only where documented evidence exists. Corrections and disputes are recorded in the public changelog. The scoring rubric is published in full in the methodology.

This provider is listed in the HotelLogic marketplace →

Rank 16 of 17 scored vendors on the PMS Power Index ladder.