Guest communications

21 guest communications providers for hotels, listed on the vendor-neutral HotelLogic marketplace.

  • Akia — SMS and messaging platform for hotels with workflow automation.
  • Alliants Experience Platform — Technology placed in the hands of both guests and hotel staff to support guest experience.
  • Altek AI — Generative guest-messaging with retrieval and agent actions.
  • Asksuite — AI booking assistant and guest messaging platform.
  • Canary Technologies — Digital check-in, contactless services and guest messaging in one platform.
  • Chat, powered by Hudini — Hudini's AI-native guest chat and optimisation layer.
  • chatlyn — Guest communication platform providing one inbox for WhatsApp, email and webchat, AI-powered and PMS-connected.
  • Ecco — AI agents handling guest communication across voice, WhatsApp and OTA channels, 24/7, in any language.
  • Guestway — AI inbox, guest messaging, smart locks and cleaning operations layered on top of the PMS.
  • HiJiffy — Conversational AI for hotels.
  • Inntelo AI — Conversational and vision-aware guest engagement platform.
  • Kipsu — Real-time guest messaging used by major hotel brands.
  • Medallia Concierge — Guest messaging and concierge platform (formerly Zingle), part of the Medallia experience management suite. Two-way SMS, WhatsApp, and in-app messaging for hotels.
  • Mews Guest Messaging — Mews-embedded guest messaging with generative drafting.
  • Oaky — Pre-arrival upsell platform.
  • Omnichannel AI Comms — Canary's AI-driven guest messaging across channels.
  • Opally — AI-native guest messaging platform with voice and agentic capabilities.
  • Quicktext — AI guest messaging and chatbot platform with PMS integrations.
  • Sojern Marketing Platform — Sojern's AI-embedded travel marketing and messaging platform.
  • Una — AI agent that answers calls, manages bookings and handles guest requests across phone, web and WhatsApp, 24/7.
  • Whistle (Oracle) — Guest messaging platform owned by Oracle. Two-way SMS and in-stay communication, integrated with Oracle OPERA and other PMS via Oracle Hospitality Integration Platform.